The State of Community Management

Community management definitely emerges has a part of Social Media activity. Not the core of our business, of course, but something we definitely have to be aware of.

Community management is emerging as a critical discipline for managing social initiatives. The State of Community Management is our groundbreaking work in aggregating the best practices and lessons learned from our members, who have been leading the practice of community management in a variety of contexts – with B2B, B2C, marketing, support, and employee communities.

The State of Community Management is structured around the competencies in the Community Maturity Model – a management framework that articulates the competencies required to effectively manage communities. The report uses this model to link high level analysis to very specific tactical lessons learned about how to execute social programs. It provides guidance that can be used to:

  • Improve your community management practices
  • Educate peers, colleagues, and stakeholders
  • Create a baseline for your community strategy
  • Identify topics for further research and investigation
  • Find additional resources

the report is a big thing, but definitely a good reading about what we need to know about Community management.

To download it : http://community-roundtable.com/socm-2010/

If you have difficulties to obtain it, please note that the document is also available on IDEX.

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What do you know about Social Media ?

Interesting question asked by RWW a few days ago … and quite scary results I must say πŸ™‚ Of course, the survey wasn’t really only for Social Media working in PR only and was really Technology oriented, but it reveals some interesting insights.

As for me, I would insist on the necessity on training and sharing information as much as possible. Social Media force us to be agile and to adapt rapidely. It’s also a reminder to remain humble enough to keep learning from something as vast as Social Media.

Continue reading What do you know about Social Media ?

Social Gaming – interesting insights

Our fellow colleagues in Amsterdam are currently pitching a Casual Game company. And during the week end, I’ve been watching a very interesting video about social gaming. Funny coincidence πŸ™‚

Therefore I wanted to share with you this video – Jesse Schell (Carnegie Mellon University Professor) about design in games. He focus a large part of his presentation about social gaming, with outstanding data on casual / social games (Farmville is just gigantic).

Social Media has probably a lot to learn from Social Gaming, with ideas and tactics from the gaming industry. Food for thought.

Continue reading Social Gaming – interesting insights

[data orgy] Visualizing the internet (and Social media) – again

After collecting a few links during my week end, I wanted to share with you some of the jewels I’ve seen during my random digital wanderings. Definitely, data visualization is on the rise.

Chef’s menu for today :

  • Visualizing the top100 websites : convenient to know what people visit and where the traffic goes
  • Mashable’s state of the twittersphere, on a graphic
  • 33 data visualization about Internet, Social Media and their usage
  • The social media effect in 1 graph
  • The size of the mobile market
  • The story of the evolution of email.

Continue reading [data orgy] Visualizing the internet (and Social media) – again

How to find the number of website related to a specific topic

Monica Li from the Hong Kong office asked the following question to the global social media team alias via email :

Turner Regional Head of Interactive Media just asked me:

If you wanted to measure how many websites are dedicated to Tom and Jerry in the world, how would you go about doing it?

My suggestions:

Β· Check Technorati to see what’s tagged Tom and Jerry

Β· Go to Tom and Jerry fan site and see links

Β· Do a Facebook fan page search for Tom and Jerry

Can you think of others?

The discussion was quite interesting – therefore, here is the compilation of all answers around here :

Continue reading How to find the number of website related to a specific topic