Retailers Say Social Having Big Impact on Business

Asked which technology-related trends are having a significant impact on their business, a leading 71% of retailers pointed to social media, with a majority also citing mobile/online shopping 52% and mobile/online promotions and coupons 51% as significant influences, per results [pdf] from a KPMG survey. The researchers note that “brick and mortar stores are now viewed with newfound potential,” largely as a result of new social and mobile technologies.

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