BCG-Consumer-Digital-Interaction-Satisfaction-by-Industry-Segment-June2013E-commerce sites exceeded the threshold of excellence in customer satisfaction last year, according to the American Customer Satisfaction Index, and new data from the Boston Consulting Group (BCG) confirms that online merchants are providing worthy experiences to visitors. Across 16 industry segments examined in the BCG study, online merchants came in second with a “digital satisfaction score” of 11.8, putting them squarely in the bucket of leaders who are best able to satisfy their consumers’ expectations. Close behind, media retailers, with a score of 11.1.

via Which Industries Are Meeting Their Customers’ Expectations Online?.