Most US internet users across all age groups are aware that businesses frequently listen to what they say online. According to a December 2012 study conducted by J.D. Power & Associates for NetBase, US internet users between the ages of 45 to 54 were most cognizant of this phenomenon, at 72% of respondents. Millennials between 18 to 24 years old were least likely to be aware of companies listening in, although still over three in five knew this went on.

What’s more, most consumers reported that they actually wanted companies to listen to online conversations. A majority of respondents in every age group except for those 55 and over reported this preference.

via Brand Social Outreach Must Walk a Fine Line – eMarketer.