Consumer Fanboys Confuse Brand Identity With Their Own

You may think you’re defending your favorite platform, because it’s just that good. But, according to a recently published study out of the University of Illinois, you may instead be defending yourself because you view criticisms of your favorite brand as a threat to your self image. The study, which will be published in the next issue of the Journal of Consumer Psychology, examines the strength of consumer-brand relationships, concluding that those who have more knowledge of and experience with a brand are more personally impacted by incidents of brand “failure.”

via Consumer Fanboys Confuse Brand Identity With Their Own | Wired Science | Wired.com.

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