{"id":4893,"date":"2013-06-03T09:56:54","date_gmt":"2013-06-03T16:56:54","guid":{"rendered":"http:\/\/disruptionblog.com\/?p=4893"},"modified":"2013-06-03T09:56:54","modified_gmt":"2013-06-03T16:56:54","slug":"which-industries-are-meeting-their-customers-expectations-online","status":"publish","type":"post","link":"https:\/\/kerolic.net\/c\/2013\/06\/03\/which-industries-are-meeting-their-customers-expectations-online\/","title":{"rendered":"Which Industries Are Meeting Their Customers\u2019 Expectations Online?"},"content":{"rendered":"<p>BCG-Consumer-Digital-Interaction-Satisfaction-by-Industry-Segment-June2013E-commerce sites exceeded the threshold of excellence in customer satisfaction last year, according to the American Customer Satisfaction Index, and new data from the Boston Consulting Group (BCG) confirms that online merchants are providing worthy experiences to visitors. Across 16 industry segments examined in the BCG study, online merchants came in second with a \u201cdigital satisfaction score\u201d of 11.8, putting them squarely in the bucket of leaders who are best able to satisfy their consumers\u2019 expectations. Close behind, media retailers, with a score of 11.1.<\/p>\n<p>via <a href=\"http:\/\/www.marketingcharts.com\/wp\/interactive\/which-industries-are-meeting-their-customers-expectations-online-29965\/?utm_campaign=newsletter&amp;utm_source=mc&amp;utm_medium=textlink\">Which Industries Are Meeting Their Customers\u2019 Expectations Online?<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>BCG-Consumer-Digital-Interaction-Satisfaction-by-Industry-Segment-June2013E-commerce sites exceeded the threshold of excellence in customer satisfaction last year, according to the American Customer Satisfaction Index, and new data from the Boston Consulting Group (BCG) confirms that online merchants are providing worthy experiences to visitors. Across 16 industry segments examined in the BCG study, online merchants came in second with a \u201cdigital &hellip; <a href=\"https:\/\/kerolic.net\/c\/2013\/06\/03\/which-industries-are-meeting-their-customers-expectations-online\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Which Industries Are Meeting Their Customers\u2019 Expectations Online?<\/span> <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-4893","post","type-post","status-publish","format-standard","hentry","category-reading"],"_links":{"self":[{"href":"https:\/\/kerolic.net\/c\/wp-json\/wp\/v2\/posts\/4893","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kerolic.net\/c\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kerolic.net\/c\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kerolic.net\/c\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/kerolic.net\/c\/wp-json\/wp\/v2\/comments?post=4893"}],"version-history":[{"count":0,"href":"https:\/\/kerolic.net\/c\/wp-json\/wp\/v2\/posts\/4893\/revisions"}],"wp:attachment":[{"href":"https:\/\/kerolic.net\/c\/wp-json\/wp\/v2\/media?parent=4893"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kerolic.net\/c\/wp-json\/wp\/v2\/categories?post=4893"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kerolic.net\/c\/wp-json\/wp\/v2\/tags?post=4893"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}