Not all social media users are convinced that connecting with companies on social sites will be more than a passing fad, according to research from Conversocial, but those that do seem to expect that the connection will be two-way.<\/p>\n
The social media customer service software provider asked about user attitudes toward companies that left their questions on Facebook and Twitter unanswered; most said they would be at least a little bit angry, including over a quarter who would no longer do business with the company. At the same time, nearly 28% said they understood that companies don\u2019t have time to respond to each consumer.<\/p>\n
via Do Social Media Postings Always Require a Brand Response? – eMarketer<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":" Not all social media users are convinced that connecting with companies on social sites will be more than a passing fad, according to research from Conversocial, but those that do seem to expect that the connection will be two-way. The social media customer service software provider asked about user attitudes toward companies that left their … Continue reading Do Social Media Postings Always Require a Brand Response? – eMarketer<\/span>